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If you need a quote, have questions, or want to learn more about how we can help your business, we’d love to hear from you.

BookHaven Policies

At BookHaven, your privacy is important to us.

To learn more about our policies, click the tabs below.

  • We may collect the following types of information:

    • Name, address, phone number, and email

    • Business details and financial records

    • Payment and billing information

    • Communications and documents you provide

  • We use your information to:

    • Provide bookkeeping and accounting services

    • Communicate with you regarding your account or services

    • Maintain legal and regulatory compliance

    • Improve our services and customer experience

  • We do not sell or rent your information. We may share your data with:

    • Trusted third-party service providers who assist in delivering our services (e.g., QuickBooks, Xero)

    • Legal authorities when required by law

  • We use appropriate security measures to protect your data, including encryption, secure storage, and access controls.

  • You have the right to:

    • Access the information we hold about you

    • Request corrections to inaccurate data

    • Withdraw consent for data use (where applicable)

  • Phone Calls

    • Business hours:Monday–Thursday, 9:00 AM to 5:00 PM (PT)
      Fridays, 9:00 AM to 3:00 PM (PT)

    • If we miss your call, please leave a voicemail with your name and number. We'll return your call within 24-48 hours.

    • For urgent matters, mention the urgency in your message.

    Text Messages

    • Texts are used for appointment reminders, short updates, or quick questions.

    • We do not share sensitive financial info by text.

    • Replies are typically sent within 24–48 hours during business hours.

    • Messaging frequency may vary depending on your service needs.

    • You may reply STOP at any time to opt out of future messages.

    • You may reply HELP for more information.

    • Message and data rates may apply, depending on your carrier.

    Emails

    • Best for detailed questions or sharing documents.

    • We aim to respond within 24–48 hours, excluding weekends and holidays.

    General Guidelines

    • Please avoid sending the same message through multiple channels unless urgent.

    • Use secure platforms (when provided) to send financial data or documents.